1. Data We Collect
We collect information you provide directly (name, email, phone, payment details), information collected automatically (IP address, browser type, pages visited), and information from third parties (social login providers).
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, email, phone | Account management |
| Usage Data | Pages visited, session length | Service improvement |
| Financial Data | Payment method (tokenised) | Processing payments |
| Communications | Messages, enquiries | Customer support |
2. How We Use Your Data
We use your data to provide and improve our Services, process bookings and payments, communicate with you about sessions and updates, and comply with legal obligations.
3. Sharing Your Data
We do not sell your personal data. We may share data with tutors (for session delivery), payment processors, and analytics providers under strict data processing agreements.
4. Cookies
We use essential cookies (required for the site to function), analytics cookies (to understand usage), and preference cookies (to remember your settings). You can manage cookies via your browser settings.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide Services. You can request deletion at any time by contacting us.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict processing. To exercise your rights, email privacy@concepttutors.com.
7. Security
We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your data.
8. Children's Privacy
Our Services are intended for students of all ages but accounts must be created by parents or guardians for users under 18. We do not knowingly collect data from children without parental consent.
9. International Transfers
Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for all international transfers.
10. Policy Updates
We may update this policy periodically. We will notify you of significant changes by email or prominent notice on our website.
11. Contact Us
For privacy-related queries, contact our Data Protection Officer at privacy@concepttutors.com.